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Joined 1 year ago
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Cake day: July 1st, 2023

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  • To be fair, it is useful in some regards.

    I’m not a huge fan of Amazon, but last time I had an issue with a parcel it was sorted out insanely fast by the AI assistant on the website.

    Within literally 2 minutes I’d had a refund confirmed. No waiting for people to eventually pick up the phone after 40 minutes. No misunderstanding or annoying questions. The moment I pressed send on my message it instantly started formulating a reply.

    The truncated version went:

    “Hey I meant to get [x] delivery, but it hasn’t arrived. Can I get a refund?”

    “Sure, your money will go back into [y] account in a few days. If the parcel turns up in the meantime, you can send it back by dropping it off at [z]”

    Done. Absolutely painless.