Sometimes it makes you wonder how they manage to even find the reply button

  • wjrii@lemmy.world
    link
    fedilink
    English
    arrow-up
    2
    ·
    3 months ago

    So, while in the end it’s still not the sharpest tools in the shed writing those, the questions are often forwarded to your email by Amazon and will very much include a call-to-action. People are made to feel like Amazon or even some other customer is specifically asking for their thoughts, so they will respond just to be polite. It isn’t immediately clear in these emails that the answer will be put up on the listing forever.