My first request was around June. My second request, followed by an addition support ticket was at the end of July. In both these situations, I’ve been left without any response - no "hi"s, no re-assurances, nothing.
Unfortunately, I am not from the EU region, neither do I live in one, but given how this also affects the citizens of countries under EU, how should I proceed further? Is there a webpage online, where I can just file them? Or is it only possible through the local DPA/court?
While I think it’s reasonable of you to expect some kind of response within a month or two, I also think it’s realistic to expect organizations like this to be slow in such areas, since they don’t necessarily have staff dedicated to this or well trained in it. If I were in your position, I think I would start writing to more contacts within the org, in hopes of reaching someone who knows who to talk to.
Good luck.
Gdpr actually specifies an upper limit of one month to reply.
https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/right-to-erasure/#:~:text=You must respond to a,you have refused their request.